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Terms of service

Terms and Conditions:

1. By using the Needlework Emporium website, it is accepted that you agree with our terms and conditions which include our retail policy
2. Pricing Policy:
   1. Needlework Emporium will endeavour to source needlecraft related products at the best possible prices. These prices are non-negotiable.
   2. Due to the fluctuation in the exchange rate, customs and shipping prices, the prices for products imported by Needlework Emporium could change from time to time
3. Refund and Exchange Policy:
   1. Absolutely NO Refunds or Exchanges are permitted for the following items:
      1. Threads
      2. Wool
      3. Crochet Cotton
      4. Beads
      5. Cross Stitch Patterns
      6. Cross Stitch Kits
      7. Knitting and Crochet Patterns

OR any other product which is sold as an unsealed item or an item where the risk of photocopying exists

4. All Orders must be paid for within 24 hours of the final amount being confirmed otherwise the order is automatically cancelled
5. Needlework Emporium reserves the right to change suppliers and product offering as we see fit.

SHIPPING POLICY:

For delivery within MAIN CENTRES in South Africa, (CPT, JHB, PE, and DBN - ONLY) shipping is FREE ONLY if the value of the parcel being sent EXCEEDS R500. For delivery to areas outside of the main areas, shipping is free if the value of the parcel EXCEEDS R1000. The 'Value of the Parcel' means this: the total individual order exceeds the given amount OR the total value of combined orders exceeds the given amount. As long as the total order can fit into one courier bag, this shipping policy will apply. If the order is under the set amounts or requires multiple courier bags, then the normal shipping charges will apply.